Independent filing service. Not affiliated with any government agency.

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Flying soon? Say so first.

Anything travelling within 72 hours goes to the front of the queue. Tell us your date and reference and we will pick it up ahead of general questions.

Email support@arrivaldesk.com Best for documents and detail Phone +1 (855) 703-2357 24 hours a day, 7 days a week

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Include your reference if you already have one — it saves a round trip.

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  • Checked before it is filed
  • Passport numbers masked, never sold
  • Trackable by reference once submitted

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Use Back if you need to change anything before paying.

ArrivalDesk is managed by Choice Communication Corp, a private, independent filing service. We are not a government agency and we are not affiliated with, endorsed by, or connected to any government department, embassy or consulate. The Aruba ED Card, the Thailand Digital Arrival Card and the Malaysia Digital Arrival Card can all be filed directly on the relevant official government website, free of charge. Our fee covers document review, form preparation, error checking, correctly timed filing and support.

Before you write

Three questions we answer most days

Look it up on the tracker with your reference and the email you applied with — it shows the current stage and any note from whoever is working your file. If your flight is inside 72 hours and the status has not moved, message us on WhatsApp rather than emailing.

Usually, if it has not been filed yet. Send your reference and the correction. Once a document has been filed with the authority, a change may mean a fresh submission and a new government fee — we will tell you which before doing anything.

If a refusal was caused by a mistake on our end, yes. If it was caused by information supplied to us, or by an authority decision unrelated to the filing, the government fee is not recoverable and our service fee covers work already done. The refund policy page sets this out in full.